Refund Policy

You may request a refund for a paid course purchase if all of the following conditions are met:

• You request the refund within 7 days of the date of purchase; and
• You have not completed more than 20% of the course content (as measured by lesson and topic completion progress recorded in your account); and
• You have not already received a refund for the same course.

The following are expressly non-refundable:

• Purchases where more than 20% of course content has been accessed or completed.
• Purchases made more than 7 days prior to the refund request.
• Enrolment in free courses (no payment was made).
• Referral commissions earned on a subsequently refunded purchase — these will be reversed from the relevant earnings balance.

To request a refund, contact us at support@cavua.ai with: your account email address; the name of the course; the date of purchase; and a brief reason for your request.

We will acknowledge your request within 2 business days and communicate our decision within 5 business days.

4.1 Approved refunds will be returned to the original payment method used at the time of purchase. Refunds are processed through our payment provider (Stripe) and may take 5–10 business days to appear on your statement depending on your bank or card issuer. Cavua does not charge any administrative fee for processing a valid refund request.

4.2 Upon a refund being approved and processed, your access to the refunded course will be revoked immediately. Any progress, quiz results, or data associated with that course will no longer be accessible.

If you experience a technical issue preventing access to a course you have paid for, please contact support@cavua.ai before submitting a refund request. We will make every reasonable effort to resolve the issue. Where a technical issue cannot be resolved within a reasonable time, a full refund will be issued regardless of completion percentage.