Refund Policy

Except as set out in Section 4, Cavua does not provide refunds or credits for:

• membership fees, including for any partial billing period, any period in which you did not use the Platform, or any Course you did not study;
• unused course slots, previews, tutor sessions, or chat, upload, storage, or other allowances included in a plan;
• course slot add-ons, including slots removed or left empty during a billing period;
• session packs, unused session credits, and session upgrades;
• AI tutor unlocks and any other one-time purchase; and
• any amount paid by an account that is suspended or terminated for cause under the Student Terms of Service.

2.1 You may cancel your membership at any time from the Plans & billing section of your profile, or by contacting support@cavua.ai. Turning off automatic renewal has the same effect as cancelling.

2.2 Cancellation stops your next renewal. It does not end your current billing period early: you keep your plan, course slots, and allowances until the end of the period you have already paid for, and no refund is given for that period. You may resume your membership before the period ends.

2.3 Session credits you purchased are not lost when you cancel, and remain available as described in Section 5.2 of the Pricing, Billing & Payment Terms.

3.1 When you upgrade your plan or add course slots, you are charged straight away for the remainder of the current billing period on a pro-rata basis. These charges are non-refundable.

3.2 When you downgrade your plan or remove course slots, the change takes effect at your next renewal. You keep your current plan or course slots until then, and no refund or credit is given for the remainder of the current billing period. You may undo a pending downgrade or removal before your renewal date.

Cavua will refund a payment, in whole or in part, in the following circumstances:

• Billing errors. You were charged more than once for the same thing, or charged an amount other than the one displayed when you confirmed, as a result of an error by Cavua or its payment processor.
• Technical problems. A technical problem on Cavua's side prevented you from using a paid feature, you reported it to support@cavua.ai, and Cavua could not resolve it within a reasonable time. Cavua will refund the amount attributable to the affected feature and period or, where available and if you prefer, restore the affected session credits or allowance.
• Termination by Cavua for convenience. Cavua terminates your account under Section 12.3 of the Student Terms of Service, in which case the pro-rata refund described there applies.
• Where required by law. Applicable law entitles you to a refund.

Cavua may also, in its sole discretion, issue a goodwill refund or credit in other circumstances. Doing so does not oblige Cavua to do so again.

To request a refund, contact us at support@cavua.ai with: your account email address; the date and amount of the charge; what the charge was for; and the reason for your request. If your request concerns a technical problem, please describe it and, where possible, include screenshots.

We will acknowledge your request within 2 business days and communicate our decision within 5 business days.

6.1 Approved refunds are returned to the original payment method through our payment processor (Stripe) and may take 5–10 business days to appear on your statement, depending on your bank or card issuer. Cavua does not charge an administrative fee for processing a valid refund request.

6.2 A refund reverses what the refunded payment provided. Refunding a membership payment may end or reduce your plan, course slots, and allowances for the refunded period, and refunding a session pack removes the corresponding unused session credits. Referral commissions and author royalties funded by a refunded payment may be reversed in accordance with the Student Terms of Service and the Author Agreement.

If you believe a charge is incorrect, please contact support@cavua.ai before disputing it with your bank. Disputes and chargebacks are governed by Section 13 of the Pricing, Billing & Payment Terms.