Billing & Payment

Pricing, Billing & Payment Terms

These Pricing, Billing & Payment Terms apply to all transactions on the Cavua platform and form part of the Student Terms of Service. All payments are processed securely by Stripe. Cavua does not store full card details on its own servers.

1

Pricing Model

1.1 Per-Course, One-Time Pricing. Cavua operates on a per-course, one-time purchase model. There are no platform-level subscription fees charged to students. Each course is individually priced by its author and the price is displayed clearly on the course page before any purchase is initiated.

1.2 Free Courses. Certain courses are designated as free. Free courses require no payment and no payment information is collected for enrolment.

1.3 All prices are stated in United States Dollars (USD) unless otherwise indicated on the course page. The total charge will be displayed before you confirm your purchase. Authors may adjust course prices at any time; adjustments do not affect purchases already completed.

2

Payment Processing

2.1 All payments are processed by Stripe. By completing a purchase, you agree to Stripe's terms of service in addition to this Agreement. Accepted payment methods include major credit and debit cards as supported by Stripe.

2.2 Upon initiating a purchase, you will be directed to a Stripe-hosted checkout page. Payment is confirmed in real time. Upon successful payment confirmation, your enrolment is processed automatically and access is granted within minutes.

2.3 Your bank or card issuer may apply currency conversion fees for non-USD accounts; Cavua has no control over and accepts no liability for such charges.

3

Billing Confirmation & Records

Upon successful payment, you will receive an email confirmation to your registered email address. A record of all your purchases is available at any time in the Purchases section of your student account dashboard.

4

One-Time Nature of Purchases & Failed Payments

4.1 All paid course purchases are one-time, non-recurring charges. Cavua does not operate any auto-renewing subscription for course access. You will never be charged again for a course you have already purchased without initiating a new, separate transaction.

4.2 If your payment fails during checkout (insufficient funds, card decline, authentication failure), no charge will be applied and no course access will be granted. You may reattempt the purchase using the same or a different payment method.

5

Taxes

You are responsible for all applicable taxes, levies, or duties imposed by your jurisdiction. Cavua will collect and remit taxes only where required to do so by applicable law. Where applicable tax is required to be collected, it will be displayed separately before you confirm your purchase.

6

Referral Commission Payouts

6.1 Referral commission earnings are amounts owed by Cavua to you under the Referral Program terms in the Student Terms of Service, not payments from you to Cavua.

6.2 Referral commissions are disbursed via Tipalti on a weekly automated schedule. To receive payouts, you must complete payee onboarding through the Tipalti portal, accessible from your account dashboard. Payouts will not be processed for accounts with incomplete or unverified Tipalti payee status.

7

Disputes & Chargebacks

7.1 If you believe a charge on your account is incorrect, please contact support@cavua.ai before initiating a chargeback with your bank. We will investigate and respond within 5 business days.

7.2 Initiating a chargeback without first contacting Cavua support may result in immediate suspension of your account pending resolution. Where a chargeback is found to be unwarranted, Cavua reserves the right to recover the disputed amount through available legal channels.

8

Refunds

Refund eligibility and process are governed by the Cavua Refund Policy, incorporated into these Billing Terms by reference and available at cavua.ai/legal/refund.

Billing Enquiries

For questions about this document, contact us at:

support@cavua.ai

cavua.ai · support@cavua.ai